Flight redemption

M. Malaysia Airlines Award Travel Flight Redemption Terms & Conditions (“these Terms and Conditions)

Malaysia Airlines Flights means flights operated by Malaysia Airlines and MASwings* operated flights, except for Malaysia Airlines codeshare and Malaysia Airlines marketed flights which are excluded from this definition. *not valid on MASwings flights operated by DHT aircraft type.

Malaysia Airlines Award Travel means a Full Miles or Miles & Cash Award Travel flight redemption booking and ticket made on Malaysia Airlines Flights.

A Full Miles Award Travel redemption ticket means the Award Travel is redeemed fully in miles excluding applicable taxes and surcharges which, are to be paid in cash/credit card. A Full Miles Award Travel can be redeemed on Malaysia Airlines Flights or oneworld Airlines or Partner Airlines. Redemption on Malaysia Airlines Flights can be done via Enrich Online or MH.com website.  Redemption on oneworld Airlines or Partner Airlines is only available at Malaysia Airlines Call Center and Ticket Offices.

Miles & Cash Award Travel is a redemption option that allows Enrich members to redeem flights with a combination of Enrich miles and cash/credit card.

Malaysia Airlines Award Travel tickets can only be redeemed on Malaysia Airlines Flights.

The Malaysia Airlines Award Travel online redemption option is not available on Partner Airlines and/or oneworld Airlines.

Malaysia Airlines Award Travel redemption option is available online at Enrich Online or MH.com and at Malaysia Airlines Call Center and Ticket Offices.

Malaysia Airlines Award Travel redemption is subject to the Fare Conditions (including GST, where applicable) and may vary according to the fare class of travel.

All Malaysia Airlines Award Travel redemption tickets must be on available and confirmed seat basis at the time of booking. Not applicable for waitlist or open dated tickets.

All Malaysia Airlines Award Travel is subject to seats being available on eligible class (es) of travel on Malaysia Airlines Flights. Malaysia Airlines reserves the right to change these class (es) without any prior notice.  The following are excluded and cannot be booked with miles:-

• Fares with booking classes Q / O / G / Y / Z / C / J / F
• Codeshare flights and MASwings flights operated by DHT aircraft type
• Ancillaries such as seats, meals and insurance

The number of Enrich Miles required to redeem a Malaysia Airlines Award Travel redemption vary. The fares and applicable fare conditions vary according to flight and seat availability, passenger demand, seasonality, and ticket conditions. The number of miles required for redemption depends on the Malaysia Airlines Flights member(s) chooses and the applicable ticket conditions. Member(s) are guided to make an informed comparison, before deciding on the best option for their travel needs.

The Malaysia Airlines Website will provide available fares at time of seat availability check and the actual total Miles or Miles & Cash required will be reflected upon selecting and confirming the flights. The total fare shown after selecting the flights for the redemption, will apply.

Notwithstanding anything to the contrary in these Terms & Conditions, the number of Miles or Miles and Cash payment required to obtain a Malaysia Airlines Award Travel redemption ticket are subject to change at any time, with or without prior notice. Accordingly, the number of Enrich Miles and amount of money quoted on the website when booking a Miles or Miles & Cash Award Travel are only valid at the time quoted. If a booking is delayed or not completed when quoted, the number of Enrich Miles and payment amounts quoted for the requested itinerary may change and the final fare shown after selecting the flights for the redemption will apply.

Malaysia Airlines Award Travel ticket may only be booked: 

• at the time specified in the Fare Conditions and or up to 04 hours before the scheduled departure of flights.
• Some fare conditions may require an advance purchase period to be observed.

There shall be no fixed relationship or conversion between the cash fare charged for a seat and the Enrich Miles required to redeem a Malaysia Airlines Award Travel. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares.

Enrich members must login to his/her Enrich membership account online as part of the Miles & Cash redemption booking and ticketing process.

Malaysia Airlines Award Travel redemption is available solely on applicable itineraries of Malaysia Airlines Flights.

Enrich members must have a minimum of 1000 Enrich miles in their Enrich account to be eligible for Malaysia Airlines Award Travel option online. 

Enrich Miles under the Malaysia Airlines Award Travel redemption offer will be redeemed per sector, per member, from the respective membership account.

Miles & Cash Award Travel redemption for children of 02 years - below 12 years and infant below 23 months is available in accordance and as specified in the Fare Conditions for a child and infant ticket.

Member will NOT earn miles for the cash value paid on the Miles & Cash Award Travel redemption.

Miles cannot be converted to or exchanged for money.

Malaysia Airlines Award Travel redemption is not applicable for group travel bookings involving ten and more passengers.

In the event member wishes to make any changes to an unutilized or partly utilized Malaysia Airlines Award Travel redemption ticket, it will be in accordance with the applicable Fare Conditions and these Terms and Conditions. Any payments involving changes to a Malaysia Airlines Award Travel redemption (other than for refunds) must be paid with cash/credit card as specified in the Fare Conditions. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Malaysia Airlines Award Travel will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions.

Award Travel may be reissued only for travel on the same airline, by the same person and provided no part of the Award Travel has been utilized and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions.

Award Travel may be reissued for a higher fare class or cabin subject to Fare Conditions. Any difference in fare including any taxes, fees and carrier charges (including GST) at time of reissuance of the ticket will be required to be paid in cash only for  Malaysia Airlines Award Travel and in miles only for Partner Award Travel, subject to the applicable fare conditions and these Terms and Conditions. Reissue to a lower fare class is strictly not allowed.

Change in destination to a completely unutilized/unused Award Travel is allowed subject to the Fare Conditions. If the fare to the new destination is lower, the fare difference will not be refunded.

Rerouting to a partly utilized/used Award Travel ticket is not allowed.

Member is not allowed to redeem with miles or purchase the additional miles by cash or credit card for the change to the Award Travel ticket.

Redemption Upgrades are not allowed for Malaysia Airlines Award Travel tickets.

Members are NOT allowed to combine miles from different accounts to redeem an Award Travel ticket.

The Enrich Miles required for a Malaysia Airlines Award Travel redemption (or the Enrich Miles required plus the amount of any money payment required for Miles & Cash option) shown at this website will not include taxes, fees and carrier charges (including GST) at time of redeeming the ticket which Member will be required to pay in cash. The Member will also be required to pay any other fees, any additional local airport fees and charges collected at the time of check-in and any fees (and GST on those fees) payable that may not be part of the fare conditions of the Award Travel redeemed.   

Miles redeemed for an Award Travel is NOT refundable to the original account or used in exchange for a different Award Travel. This applies regardless of whether the refund request is made before the Award Travel has been issued or whether the Award Travel is completely unused or partly used. However, the cash portion of a Miles & Cash Award Travel is refundable by credit to the credit card used and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions. 

Unless stated otherwise in these Terms and Conditions, where a flight involving a Malaysia Airlines Award Travel is  cancelled, and the applicable Fare Conditions provide that the original fare may be used as a credit towards the payment of a new fare, and the original fare or commercial ticket value (as referred to in the Fare Conditions) is required for this purpose, then the original fare or commercial ticket value of the Malaysia Airlines Award Travel redemption ticket will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. However any expired miles will not be refunded and will be forfeited.

Enrich reserves the right to change the price of the Malaysia Airlines Award Travel ticket and / or number of Enrich Miles to be redeemed or impose additional restrictions at any time with or without prior notice.

All other Terms and conditions of online booking and e-ticketing and other applicable regulations will apply in addition to these Terms and Conditions mentioned above.

In the event of any discrepancy between these Terms and Conditions with other terms and conditions, the Malaysia Airlines Award Travel Flight Redemption Terms and Conditions shall prevail to the extent of such inconsistency.

The use of Enrich miles against this offer is subject to these Terms and Conditions and all other Terms and Conditions of the Enrich programme. The terms and conditions of the Enrich programme are subject to change at any time with or without notice.