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Disability Assistance
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Regulatory reference
If you would like to obtain a copy of Part 382 regulatory reference (Nondiscrimination on the Basis of Disability in Air Travel) in an accessible format from the US Department of Transportation, you can do it by the following means:

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travellers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY).

  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590.

  • On the Aviation Consumer Protection Division's website.


You may also access the Regulation (EC) No.1107/2006 of the European Parliament and the Council concerning the rights of disabled persons and persons with reduced mobility when travelling by air here.

Documents in this site are in Portable Document Format (PDF), which requires a PDF file viewer such as Adobe Reader to view. Download Adobe Reader for free here.